[전화/문제해결하기] 상황정리하기,사과하기* I'm sorry for the inconvenience we have caused you.* I'm sorry for the inconvenience you experience.* I'm sorry to hear about the situation. 해명하기* After checking into the situation, I've found out that ~* One of our staff made a mistake and sent you the wrong item.* One of our staff made a mistake when packing your order. 문제 본격적으로 해결하기* We will send you the right product..