[스피킹]오픽/토스 표현 준비하기

[전화/문제해결하기]

상황정리하기,사과하기

* I'm sorry for the inconvenience we have caused you.

* I'm sorry for the inconvenience you experience.

* I'm sorry to hear about the situation.

해명하기

* After checking into the situation, I've found out that ~

* One of our staff made a mistake and sent you the wrong item.

* One of our staff made a mistake when packing your order.

문제 본격적으로 해결하기

* We will send you the right product by express delivery service.

* we will give you a full refund if you send us back the item.

* I'll send you the dish using the express delivery service.

보상책, 보완책 제공하기

* We will send you a 20% discount coupon to use on your next purchase.

* We will send you a $10 voucher to use on your next purchase.

전화 끊기 전 마무리하기

* Once again, I'm really sorry for the inconvenience we have caused you.

* If you have any question, please call me back at ~.

* If you wish to speak more about this matter, please call me back at ~.

연습해보기!!

* Let's check the layout before going into the next production.

* I will give you a discount coupon on bill.

* Please call me back once you check the message.

예제)

Hello. Ms. Smith. My name is __________, the customer service representative of ABC Office Supply. I'm returning your call regarding the custom stationary you ordered. I got your message saying that there were some problems with the design of your customized notepads. The restaurant's name needs to be bigger and the phone number is missing from the bottom. So, there should be no problem to have the right note pads to give out to your guests on opening days. We will resend the design layout for you to give us a final approval before we go into production. Since this is our mistake, we will give you a 10% discount coupon on bill. This is to compensate for the trouble we have caused you. I hope you will be satisfied, and please call us back once you check the design layout so we can go right into production. Thank you.

[의견 표현하기]

I prefer to make a decision on my own and there are several reasons to support my answer. Most of all, no matter what others say, I am the kind of person who would have to experience something to find out whether the decision is good for me or not. For example, last week I went to buy a cell phone from a famous cell phone maker. But when I was asking for others' opinions, they told me that the model that I wanted had some problem with the battery. However, I just ignored them and bought the modal that I wanted.

[사진 묘사하기]

This is a picture of several people taking a rest outside. Most of them are on the left side of the picture, resting on their camp chairs. Between them, there is a pink air mattress and a woman is walking towards it. there is a car parked right behind them. And some of their belongings are scattered on the ground. On the right side of the picture, there is a woman sitting in a camping chair. She is petting her dog. The dog is quite big and tied up on the leash. I can see that they have set up a tent behind the woman. So it seems like they will stay overnight here at this camping site.